A unified web platform revolutionizing the wireless telecommunications experience for Fido Solutions Inc.
Serving Million Users to Subscribe, Upgrade, Change, Add New Lines with One Click using FIDO
Serving Million Users to Subscribe, Upgrade, Change, Add New Lines with One Click using FIDO
Platform
Web, Mobile
Industry
Wireless Telecommunications
Type
Web Application Development
Technology
Angular 6/10, Tailwind, HTML5, SASS, TypeScript, Java 11, Spring Boot
Methodology
Agile Scrum Methodology
Our Client
Fido Solutions Inc. is a Canadian mobile network operator owned by Rogers Communications. Since its acquisition by Rogers in 2004, it has operated as a Mobile Virtual Network Operator (MVNO) using the Rogers Wireless network. Fido is dedicated to providing seamless and innovative wireless telecommunications services to its customers.
Client’s Challenge
Fido Solutions Inc. was exploring options to provide all functionality on a single online platform, integrating different sources and facilitating major functionalities such as a dashboard, services, payments, and accounts. The client faced challenges in providing all the information on a unified dashboard while maintaining the application’s response time and handling complex UI design. Additionally, migrating other products (in-house and public-facing) into a single application posed significant challenges. The client was struggling to maintain the client support application and client-facing web app efficiently.
Our Solution
To address Fido Solutions Inc.’s challenges, our team implemented a comprehensive solution that involved hiring and upskilling team members with the latest technologies, building a modern UI design, and migrating backend services to a microservices architecture using Java 11.
1. Modern UI Development:
To meet the demand for a contemporary design, our development team leveraged cutting-edge technologies, including HTML5, SASS, Angular, and Java 11. This ensured adherence to modern design standards, enhancing the overall user experience for clients and advisors.
2. Backend Migration and Microservices Architecture:
We migrated the backend services to Java 11, following a microservices architecture. This approach facilitated scalability, maintainability, and improved response times, ensuring a seamless experience for users.
3. Cloud Infrastructure:
To ensure optimal performance and scalability, we leveraged the power of AWS cloud services, enabling the application to handle the high volume of traffic and data processing demands.
4. Unified Platform Integration:
Our team successfully integrated various in-house and public-facing products into a single, unified web application. This streamlined the user experience, providing a one-stop solution for clients and advisors to manage their wireless telecommunications needs.
The Outcome
The implementation of our comprehensive solution yielded remarkable results for Fido Solutions Inc., revolutionizing the wireless telecommunications experience for their clients and advisors.
1. Improved User Experience:
The unified web platform provided a seamless and intuitive experience for both clients and advisors, enabling them to manage subscriptions, upgrades, changes, and new line additions with just a few clicks.
2. Increased Operational Efficiency:
By consolidating multiple applications into a single platform, Fido Solutions Inc. significantly improved operational efficiency, eliminating the need to manage and maintain separate client support and client-facing web apps.
3. Scalability and Performance:
The microservices architecture, coupled with the power of AWS cloud services, ensured optimal performance and scalability, allowing the platform to handle over one million clients and thousands of in-house employees seamlessly.
4. Revenue Generation:
The streamlined user experience and expanded functionality contributed to increased customer satisfaction, retention, and acquisition, driving revenue growth for Fido Solutions Inc.
Conclusion:
Through strategic planning, cutting-edge technologies, and a customer-centric approach, our team delivered a transformative solution for Fido Solutions Inc. The unified web platform has revolutionized the wireless telecommunications experience, providing a seamless and efficient platform for clients and advisors alike. The successful collaboration exemplifies our expertise in delivering innovative digital solutions tailored to the unique needs of our clients in the telecommunications industry.
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